Ordering Shipping + Returns

 

Ordering and Payment

  • Artworks are photographed as carefully and accurately as possible but slight variations in colour may occur due to screen settings and browsers.

  • Payments are taken through Apple Pay, Credit or Debit Card, and PayPal in British Sterling GBP. It is not necessary to have a PayPal account as you can use the PayPal service to pay via debit or credit card.

Shipping

All shipping costs are estimated and added at checkout. Costs are subject to change at any time.

Please note - due to Covid 19, shipping costs, particularly airfreight, can vary enormously. If the shipping is significantly more than I have quoted I reserve the right to contact you to discuss our options. I reserve the right to refuse the sale.

Buying more than one print?

If you are buying more than one print, please get in touch with me by email in order to minimise shipping costs. Otherwise, you will be charged double for shipping at checkout.

UK Shipping

  • Most orders of original paintings will be packed and shipped within 5-7 working days. UK orders will be sent by Parcelforce 48 or Royal Mail depending on size.

  • If you prefer to collect your order that is an option at checkout. I live near Methlick, Ellon.

  • Paintings all have an estimated shipping cost included at checkout based on the size of the piece, these fees include transit, packaging costs, and insurance for loss or damage.

    UK Shipping Costs

    Bracket 1: Small mounted prints - £5 Royal Mail

    Bracket 2 : Medium and Large Prints - £7.50 Royal Mail (posted in tube)

    Bracket 3 : Small Framed Prints /Paintings - £10 Royal Mail (Up to 35x35 cm)

    Bracket 4 : Medium Paintings - £20 Parcelforce (Up to 67 x 67 cm)

    Bracket 5 : Large Paintings - £45 Parcelforce (68 x 68 cm and above)

    Lanterns UK Shipping Only - £

Shipping to the EU + Zone 1

  • All EU shipments may be subject to import duties, VAT and handling expenses according to the laws of the destination country. Any additional charges are at the customers expense.

  • I have no control over these charges and accept no responsibility for additional charges.

  • Shipping costs include packing supplies, transit fees and insurance.

    EU + Zone 1 Shipping Costs

    Bracket 1: Small mounted prints - £10 Royal Mail

    Bracket 2 : Medium and Large Prints - £12 Royal Mail (posted in tube)

    Bracket 3 : Small Framed Prints /Paintings - £15 Royal Mail (Up to 35x35 cm)

    Bracket 4 : Medium Paintings - £60 Parcelforce (Up to 67 x 67 cm)

    Bracket 5 : Large Paintings - £75 Parcelforce (68 x 68 cm and above)

International Shipping | Zone 2 Australia + New Zealand

  • International shipment maybe subject to import duties, VAT, and handling fees according to the destination country. Any additional charges are at the customer’s expense.

  • I have no control over these charges and accept no responsibility for additional charges.

  • Shipping costs include packing supplies, transit fees, and insurance.

    Australia + New Zealand + Zone 2 Shipping Costs

    Bracket 1: Small mounted prints - £20 Royal Mail

    Bracket 2 : Medium and Large Prints - £25 Royal Mail (posted in tube)

    Bracket 3 : Small Framed Prints /Paintings - £30 Royal Mail (Up to 35x35 cm)

    Bracket 4 : Medium Paintings - £95 Parcelforce (Up to 67 x 67 cm)

    Bracket 5 : Large Paintings - £175 Parcelforce (68 x 68 cm and above)

Order Cancellation

  • If, for any reason, you change your mind and wish to cancel and order before it is despatched, please email me at info@janemcmillanart.com. If the order has already been dispatched, the returns policy will apply.

Returns

  • I want all customers to be happy with their purchases made from my website. You may, for any reason, return an order within 7 days of receipt of artwork and subject to the terms below and receive a full refund.

  • Customers wishing to return artwork within the UK do so at their own cost. Artwork must be returned in the original condition along with the packaging and with all relevant documents.

  • Customers wishing to return an artwork should do so within 7 days of notifying Jane Mcmillan Art that they wish to return the artwork. Customers should make sure artwork is sent with proof of postage, proof of receipt, and adequate insurance so matters of loss or damage can be dealt with separately. Customers are advised to keep all receipts.

  • Given that cancellation and returns have been completed as outlined above a full refund of the purchase price will be given for the Artwork, excluding delivery charges. For the avoidance of doubt, customers are responsible for paying carriage and insurance for any returns.

Damaged Artwork

  • All artwork will be packed with great care. However, should an artwork arrive damaged please take a photograph and send it to me within 7 days of receiving the item.

Returns Outside The UK

  • I am unable to offer a refund or returns on any items sent outside the UK.